Community Equipment Prescriptions
Devon County Council have introduced a Prescription service for certain small items of Community equipment such as walking frames, trolleys, perching stools and raised toilet seats which help millions of people to remain independent. You will only qualify for a prescription if you have had an assessment from Devon County Council and are considered to be eligible for help. Please contact Care Direct on 0345 1551 007 for more information.
If you have a prescription to redeem
- You find a local accredited supplier - a Trusted Provider - and check they have the equipment you want in stock. When you exchange your prescription, you can choose whether you want something with additional features or a different colour or brand, and then pay any difference. You will be shown how to use the equipment and given any necessary instructions for setting up and adjusting the equipment at home. A relative, carer or friend can collect items for you.
- The equipment is now yours!
You can exchange your prescription at any accredited shop in Devon. You'll get a list of these shops when you'll get a prescription or you can use
Delivery and fitting
If you can't get to a shop, the assessor will include delivery of the equipment on your prescription. You will then need to contact the shop of your choice by phone or email, tell them what you have been prescribed and make arrangements for delivery. If delivery isn't included on your prescription you can still ask for the shop to deliver, but you'll probably have to pay a delivery charge.
What if the item doesn't meet my needs?
Contact the person who gave you the prescription or phone Care Direct on 0345 1551 007 for guidance.
What if my needs change?
Contact the person who gave you the prescription or phone Care Direct on 0345 1551 007.
What if I have a complaint about a retailer?
Contact the retailer immediately and explain your concerns. If you are still unhappy contact our
Retailers Only
If you are an accredited retailer in Devon please login here
